Client Voices
What Our Clients
Have Found
Experiences shared by tenants who have worked with velantilas — their words, their situations, their outcomes.
← Home340+
Clients Served
4.8
Average Rating
9+
Years Operating
94%
Satisfaction Rate
Client Reviews
Shared Experiences
Andrew Chen
George Town · January 2025
"I relocated from Singapore for work and had no experience with the Penang rental market. velantilas made the entire process genuinely straightforward. My advisor attended every viewing with me, pointed out things I would have missed, and negotiated terms I was pleased with. The fee was fair for what was delivered."
Tenant Representation Service
Siti Rahimah
Tanjung Tokong · February 2025
"My lease was approaching renewal and my landlord had proposed a significant rent increase. velantilas reviewed the market data and helped me understand what was reasonable. The renegotiation resulted in a much smaller adjustment than originally proposed. Worth every ringgit of the advisory fee."
Renewal & Renegotiation Service
Marcus Holst
Gurney Drive · December 2024
"As a German national, I was unfamiliar with Malaysian tenancy norms. velantilas explained the stamping process, what deposit terms were standard, and what to look for in a lease. Having someone knowledgeable on my side changed the experience completely. I would not approach a significant rental in Malaysia without them."
Tenant Representation Service
Lily Wong
Batu Ferringhi · January 2025
"My family needed a dual-key arrangement — my parents would occupy one unit, and my family the other. I had no idea how to find a property structured this way or what the legal implications were. The velantilas team had clearly dealt with this before. Their guidance was precise and they found us an arrangement that works very well."
Dual-Key Living Advisory
Roshan Pillai
George Town · February 2025
"I have used property agents before and found them more interested in closing quickly than finding the right fit. velantilas operates differently. There was no rush, no pressure, just honest advice and attentive support. The documentation review alone caught a clause I would not have noticed."
Tenant Representation Service
Nurul Jannah
Tanjung Bungah · December 2024
"I wanted to transition to a larger property at renewal time rather than simply renegotiate my current lease. velantilas managed both — the outgoing negotiation with my existing landlord and the search for my new home. It was a seamless process that I could not have managed on my own without a great deal of stress."
Renewal & Renegotiation Service
Client Journeys
Case Studies
Case Study 01
Expatriate Relocation — Singapore Technology Professional
Challenge
A senior technology professional relocating from Singapore with a two-week timeline to find a furnished home in Penang. Unfamiliar with the local market and unable to attend viewings in person for the first week.
Approach
velantilas prepared a market briefing, curated a shortlist of eight properties matching the client's requirements, and conducted preliminary viewings with video documentation. Two in-person viewings were arranged for a single visit.
Outcome
Client moved into a waterfront apartment in Gurney Drive within 12 days. Lease was negotiated with a reduced deposit and a diplomatic clause suited to expatriate requirements. Client rated the service highly.
Case Study 02
Multi-Generational Living — Dual-Key Configuration
Challenge
A family wanted to rent adjacent units to accommodate both parents and adult children while maintaining separate living spaces. Standard listings did not present suitable options and building regulations were unclear.
Approach
velantilas identified three developments with suitable dual-key configurations, reviewed joint management body regulations for each, and structured lease negotiations covering both units simultaneously under aligned terms.
Outcome
Family secured two adjacent units in Tanjung Tokong with coordinated tenancy start dates and aligned deposit terms. The arrangement has worked well, with the family renewing both leases the following year.
Case Study 03
Lease Renewal — Managing a Substantial Rent Proposal
Challenge
A long-standing tenant in a heritage George Town apartment received a renewal proposal with a 22% rent increase. The client valued the property and the relationship with the landlord but felt the increase was not supported by market conditions.
Approach
velantilas conducted a detailed comparative market analysis, prepared a data-backed counter-proposal, and managed all correspondence with the landlord in a tone that preserved the working relationship while presenting a clear, evidence-based case.
Outcome
Final renewal agreed at a 7% increase — significantly below the original proposal and in line with comparable properties. The landlord-tenant relationship remained positive. The client has since referred two colleagues to velantilas.
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