Terms & Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "velantilas", "we", "us", "our" — velantilas, a property advisory practice located at 176 Persiaran Gurney, 10250 George Town, Penang, Malaysia.
• "Client", "you", "your" — any individual or entity that engages velantilas for advisory services or uses this website.
• "Services" — the advisory services offered by velantilas, including Dual-Key Living Advisory, Renewal and Renegotiation Service, and Tenant Representation Service.
• "Website" — the website operated by velantilas at velantilase.live.
• "Agreement" — the engagement agreement between velantilas and a Client for specific Services.

2. Acceptance of Terms

By using this website or engaging velantilas for any Service, you confirm that you have read and agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or proceed with an engagement. You must be at least 18 years of age and have the legal capacity to enter into a binding agreement.

3. Services

velantilas provides rental advisory services to tenants in Penang, Malaysia. Our services are described in detail on our website and in the engagement agreement provided to each client. Services are advisory in nature — we do not act as a licensed real estate agent unless specifically stated, and we do not take custody of funds on behalf of clients or third parties.

Service availability may be affected by staff capacity or geographic scope. We reserve the right to decline an engagement at our discretion.

4. Engagement and Fees

Each engagement is formalised through a written engagement agreement specifying the scope of service, the applicable fee, and the expected timeline. No services will be performed until an engagement agreement is executed. Fees are stated in Malaysian Ringgit (MYR) and are payable as set out in the engagement agreement.

Fees are non-refundable once work has commenced, unless otherwise specified in the engagement agreement. If velantilas is unable to complete a service due to circumstances within our control, a proportionate refund of the unperformed portion may be considered.

5. Client Responsibilities

You agree to provide accurate, complete, and timely information as required for the performance of Services. velantilas cannot be held responsible for outcomes affected by information that was withheld, inaccurate, or provided late. You are responsible for your own decisions regarding any tenancy and for reviewing all legal documents before signing.

Advisory provided by velantilas does not constitute legal advice. Where legal interpretation of a tenancy document is required, you should seek independent legal counsel.

6. Acceptable Use of Website

You may use this website for lawful purposes only. You must not use this website in any way that is unlawful, harmful, or that could damage the reputation of velantilas. Prohibited activities include: uploading harmful or malicious content, attempting to gain unauthorised access to any part of the website, or scraping content without permission.

7. Intellectual Property

All content on this website — including text, imagery, design, and structure — is the property of velantilas or its licensors. You are granted a limited, non-exclusive licence to access and use the website for personal, non-commercial purposes. Reproduction, distribution, or commercial use of any content without written permission is not permitted.

8. Confidentiality

Information exchanged during an advisory engagement is treated as confidential by velantilas. We will not disclose client-specific information to third parties without consent, except as required by law or to fulfil the terms of the engagement (such as communicating with a landlord on your behalf).

9. Disclaimers

Our advisory services are provided in good faith based on available market information and professional judgement. We do not make representations or provide assurances regarding specific rental outcomes, landlord behaviour, or property conditions. All advisory is provided on an "as is" basis without warranty of any specific result. Market conditions change, and past outcomes do not indicate future performance.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, velantilas shall not be liable for any indirect, consequential, or incidental loss arising from the use of our services or website. Our total liability in connection with any engagement shall not exceed the fee paid for that engagement. Nothing in these terms limits liability for fraud or gross negligence.

11. Termination

Either party may terminate an engagement by providing written notice. Upon termination, fees for work already performed are payable. velantilas reserves the right to suspend or terminate a client relationship where conduct is found to be abusive, dishonest, or contrary to these terms.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from an engagement shall be subject to the jurisdiction of the courts of Penang, Malaysia. We encourage clients to raise concerns directly with us in the first instance, and we commit to responding constructively to any dispute within 14 working days.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be available on this page with its effective date. Continued use of our website or services after a material change constitutes acceptance of the updated terms.

14. Contact